Privacy Policy

This website ("website") is operated by Laguna Leaf Interiors Ltd. In this Security, Cookie and Privacy Policy, we, us and our, refer to Laguna Leaf Interiors Ltd, company number 12579242.

We are registered in England and Wales at 27 Old Glocester Street, London, WC1N 3AX

If you have any questions, please contact our Data Protection Officer/Team at dataprotection@lagunaleafinteriors.com and we will endeavour to do our best to answer your questions.

Privacy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

Security

We are committed to handling your personal information with high standards of information security. Personal information provided on the website and online credit card transactions are transmitted through a secure server. You can tell that your data is secure by looking for the padlock icon. However, as no data transmissions over the internet can ever be guaranteed as 100% secure, we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

The Legal Basis We Rely On

Order Obligations

In certain situations, we may require your details such as full name, address and telephone number to complete and deliver your order from Laguna Leaf Interiors Ltd.

Legitimate Interests

In specific situations, we require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you personalised offers or incentives or if you're a trade customer we might email you your yearly discount code as part of your trade account.

Legal Obligations

In certain situations, we may use your personal details in compliance with legal obligations. For example, in the event of fraud or theft.

Our Mailing Lists

Emails

From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails only if you have opted in to receive them from us on the Laguna Leaf Interiors Ltd website or have given a third-party permission to share your emails

If you do not want to receive emails from Laguna Leaf Interiors Ltd you can click on the "Unsubscribe" link at the bottom of any email communication sent by us or by emailing us at dataprotection@lagunaleafinteriors.com.

Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Please note, if you place an order with us or sign up for an out-of-stock notification email we may contact you by email or telephone if we have any questions or queries in relation to your order or need to update you with regards to your account or order. In all instances, this will not re-subscribe you to our newsletter service.

SMS Communications

If you sign up for our SMS Services, you'll receive marketing text messages from Laguna Leaf Interiors Ltd. Please note, you will only receive these promotional SMS messages only if you have opted in to receive them from us on the Laguna Leaf Interiors Ltd website or have given a third-party permission to share your emails.

To opt-out, simply reply 'STOP' to our text message or email dataprotection@lagunaleafinteriors.com with your subscribed mobile number and we'll remove you from our SMS mailing list.

Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Postal Communications

You will receive postal communications from us only if you have opted in to receive them.

If you do not wish to receive communications from us via post, then let us know at dataprotection@lagunaleafinteriors.com and we will unsubscribe you from our postal mailing list.

Please note, we print our catalogues and postal communications up to twelve weeks in advance and so you may receive one further catalogue/postal communication.

Your Rights

As a customer of Laguna Leaf Interiors Ltd, you have rights with regards to how we use and hold your information. This includes:

The right to be informed (i.e. via this privacy policy).
The right to access the personal information that we hold about you.
The right to change or rectify the personal information that we hold about you (if you have an online account you can do so here).
The right to erasure or restrict the processing of personal information that we hold about you. This includes automated decision-making programmes or profiling.
The right to stop direct mailings or email marketing.

If you want to exercise your rights, please contact our Data Protection Officer / Team: dataprotection@lagunaleafinteriors.com

Cookies and How We Use Them

Please refer to our Cookies Policy which can be found here.

The Information We Collect & How We Use it?

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all its features.

We receive and store any personally identifiable information that you enter on the website, whenever you shop with Laguna Leaf Interiors Ltd —online, through our catalogues or information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging.

This includes:

Registration Details, e.g. Title, Name, Postal Address, Email, Telephone / Mobile Number.
Card Payment Details used for transactions: Card Name, Number, Expiration Date, CSV number, Billing and Delivery Address.
Username and Password.
Purchase and Returns History.
Customer Service information including enquiries, comments, complaints and information exchanged with our customer service team.

If you use one of our services or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Your personal data is also collected when you:

Interact or engage with us on social media.
When you choose to complete any surveys we send you.
When you enter prize draws or competitions, such as the Hot List Competition.
When you fill out any forms on the Laguna leaf interiors Ltd website, such as product reviews, trade account application forms, outlet visitor forms, stock notification emails or catalogue sign-up forms.
When you’ve given a third-party permission to share with us the information they hold about you.

We use the information we collect to offer you the best customer experience as possible. Purposes include:

To complete your purchase transactions.
To provide the services you request.
To send you our catalogues and other offerings by mail.
To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
To notify you of product recalls or provide other information concerning products you have purchased.
To improve our merchandise selections, customer service, and overall shopping experience.

We may also create Anonymous Data Records from Personal Data by excluding personally identifiable information for the purposes of business research and to perform statistical analyses of users’ aggregate behaviour in order to enhance and improve the services we offer.

We only hold your personal data for as long as it is necessary for the purpose for which it was collected or for as long as your account it open with us.

Laguna Leaf Interiors Ltd has specified retention periods for these purposes and customer orders will be kept for a maximum of five years, after which the information will be deleted or anonymised for business research and analysis.

However, there may be a legal basis, such as the prevention of fraud and crime for which we will hold your information beyond this five year period and we may share your information with a law enforcement body, when required to do so.

Laguna Leaf Interiors Ltd will never sell, trade or rent any of your information to any third party and this includes, but is not limited to your name, address, telephone number, email or credit card information.

However, we may share your personal information with our suppliers, service providers, couriers and other third-party contractors to fulfil contractual orders that you place with us and to provide the services you request. Laguna Leaf Interiors Ltd also uses a data management company and newsletter service where your data is stored securely.

Online Account Registration

To make online shopping faster and easier, you may register on the Laguna Leaf Interiors Ltd website for an online account.

As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

Regulatory Bodies

If you feel that Laguna Leaf Interiors Ltd has mishandled your data in any way, that your requests have been dealt with incorrectly or if you are concerned about the way we handle personal information you have the right to complain to the Information Commissioners Office (ICO).

You can report a concern by visiting the ICO’s Website here or by calling the ICO’s helpline: 0303 123 1113.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Any Questions?

We respect and are committed to protecting your privacy. If you have any questions we will do our best to provide additional information or answer any questions that you may have. Contact our Data Protection Officer / Team here:

Write to:

Data Protection Team
Laguna Leaf Interiors Ltd

27 Old Gloucester Street

London

WC1N 3AX

Email: dataprotection@lagunaleafinteriors.com

Last updated: May 2023

Laguna Leaf Interiors