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Yellow Bouquet

SHIPPING & RETURNS

SHIPPING POLICY

  • We currently only deliver to UK Mainland addresses.

  • Costs will be calculated and included within the checkout process.

  • Standard delivery: These deliveries are currently charged at £4.99 and despatched with a selection of couriers available to us including DPD, UPS and Parcelforce. At the current time your order will take an estimated 5-7 days to despatch, although we will endeavour to despatch your order as quickly as possible.

  • 2 Man Delivery: Certain products require a 2 man delivery service, due to the nature of the product or size of the product. For a delivery of under 0.5 CBM you will be charged £25, this will rise to £40 to £60 thereafter depending on the size of the delivery. All two-man delivery orders will be collected from our warehouse on a Monday, Wednesday and Friday at which point our delivery partner will contact you once it's arrived at your local depot to arrange a delivery time that works best for you. We are currently experiencing a two week delivery time from time of order.

  • Unfortunately, we are currently not able to provide automated tracking numbers for your orders. We do appreciate this would be an ideal solution and we are working towards having this in place in the future.

​​RETURN & EXCHANGE POLICY​

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start a return, you can contact us at hello@lagunaleafinteriors.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

  • Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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